Refund policy

All sales are final. Due to the handmade and one of a kind nature of our paintings and prints, we do not accept returns or exchanges for reasons such as change of mind, sizing, or color preference.

Damages and issues

Please inspect your order upon reception. If your painting or print arrives damaged during shipping, contact us within 14 days of delivery at anyabess.art@gmail.com so we can evaluate the issue.

If your claim is approved, we will send you a prepaid return shipping label along with instructions on how and where to send your package. Once you have shipped the damaged item back to us, we will fully refund the cost of the painting to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since you shipped your item back to us, please contact us at anyabess.art@gmail.com.

Items sent back to us without first requesting a return will not be accepted.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

We cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

You can always contact us for any return question at anyabess.art@gmail.com.